Shipping policy

Our shipping policy is designed to ensure a smooth transaction for our customers. We provide clear guidelines regarding the installation of products: installation services are not included unless they have been paid for separately or arranged through prior discussion with our team. All prices quoted are for metro regions only, if product is paid for through our website, additional charges may apply if location is in rural area.  It's important for customers to be aware that delivery times are subject to change due to various factors that may be beyond our control. We strive to keep our customers informed and updated regarding any changes in delivery schedules.

Additionally, we would like to clarify that any damage that occurs during the installation process is not the liability of our company, and refunds are not provided. We encourage customers to review the terms and conditions associated with the installation process to fully understand the scope of our liability. Our goal is to provide transparency and fairness in our shipping and installation policies, ensuring that our customers have a positive experience with our services.

To facilitate a smooth delivery experience, please note and agree to the following additional guidelines:

1. The minimum door opening required for delivery is 82 cm. By placing an order, customers confirm that this access is available. If access is less than 82cm, customer will accept the delivery into the garage or at the doorstep.
2. If the packaging box cannot be delivered due to access or door size constraints, the customer agrees to accept the delivery in their garage.
3. The chair will only be delivered to ground floor, delivery elsewhere will require additional assessment, costs, and may not be done. 
4. Delivery must be completed within 40 minutes of arrival at the delivery location, and someone must be present to receive the delivery, or else further charges may apply at the discretion of us.

We encourage customers to review these additional terms to ensure a seamless delivery process. Our aim is to provide transparency and fairness, ensuring that our customers have a positive experience with our services.

 

If you have inquiries, please contact our customer support:
Contact Us
Phone: 1300 126 636
Email: info@arisecomfort.com.au
Address: 4/29 Bellrick St, Acacia Ridge QLD 4110, Australia